A Fabric Wrapped Rope Basket with Handles and Chickens in the Quilted Fabric Bottom and adorned with Fluffy White and Blue Flowers

Welcome to Susan’s She Shed!

Thank you for visiting my shop! Please review the policies below to ensure a smooth and pleasant shopping experience.

SHIPPING POLICY:

Processing Time: Orders typically ship within 1-3 business days after payment is received.

Shipping Method: I use reliable carriers and provide tracking information for all orders.

Estimated Delivery Times: Shipping times vary based on location and carrier. Please allow 3-5 business days for U.S. orders.

RETURNS, REFUNDS OR EXCHANGES POLICY:

**Return Requests: Contact me within 7 days of delivery.

Return Shipping: Buyers are responsible for return shipping costs. Items must be returned in their original condition within 14 days of delivery for a refund.

Returned items must have no visible signs of wear or use.

NOTE: Due to hygiene reasons, earring sales are final, they are not eligible for returns.

ALL unauthorized returns will be subject to a 50% restock fee. So please contact us first to initiate the return process

Once a return/exchange request has been initiated & approved, please ship back within 14 days of receipt with an applicable tracking number. We do not offer free returns.

Jewelry must be in its original condition for a full refund. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Your credit (minus the return shipping fee) will automatically be applied to your credit card or original method of payment, within 5 - 10 business days of the package's return.

NO RETURNS OR EXCHANGES UNDER THE FOLLOWING CONDITIONS:

Clearance/On Sale items & Mystery Boxes

Any Custom Sizes, Custom Orders & Gift cards

Digital Downloads

All earrings - due to sanitary reasons

NOTE:

As skin discoloration (skin turning "green") is a risk in wearing copper and a completely natural process, no refunds will be given for such occurrences - no exceptions. Skin discoloration is not due to poor quality, it is a natural occurrence that some people experience while wearing copper.

CONDITIONS WHERE ONLY PARTIAL REFUND OR EXCHANGES MAY BE GRANTED:

Any item not in its original condition, damaged or missing parts for reasons not due to my error.

Any item that is returned more than 14 days after delivery.

Any item returned without any prior communication with me.

I will replace OR refund items if they are defective or damaged in any way.

LATE OR MISSING REFUNDS:

It may take up to 7 - 10 business days for your refund, depending on your bank.

If you haven’t received a refund yet:

Check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at info@susanssheshed.com or through the contact form

PRIVACY POLICY

Your privacy is important to me. I only use your information for order processing, customer service, and to communicate with you regarding your order. I do not share your information with third parties.

Thank you for shopping at Susan’s She Shed! Please reach out if you have any questions or special requests—I’m here to help make your shopping experience delightful.

Susan Nolan